SHIPPING & RETURN

TREATMENT TIME
When your order is processed and ready to ship, you will receive an email with a tracking number that you can use to follow your package until delivery.

Please note that delivery times may be longer during sales periods and holidays - this information will be displayed at the top of the webshop. Our small team is working as quickly as possible to process all orders and we appreciate your patience during these times.

All orders are shipped from Denmark, and we do not pack and ship orders on weekends or Danish holidays. Delivery also does not take place on Sundays or other holidays.

SHIPPING RATES DENMARK

• Free delivery to GLS parcel shop for purchases over DKK 500.
• Orders under 500 DKK to GLS parcel shop: 39,-
• Private delivery with GLS: 49,- on all orders
  

SHIPPING PRICES ABROAD (1–5 KG)

With DHL Express:

• Australia, Canada, New Zealand, USA, Kuwait, Switzerland, Iceland, Norway, Great Britain, Andorra, Serbia: €40 / DKK 300
• Greenland, Faroe Islands: €55 / DKK 400
• China, Hong Kong, Japan, South Korea, Macau, Singapore, Thailand, Taiwan, Philippines, Malaysia: €20 / DKK 150
  

With GLS Export:

• Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia: 20 € / 150 DKK
  

Shipping prices only apply to private customers and purchases for personal use. For business orders or larger orders, additional shipping costs may apply.

We also reserve the right to charge an additional shipping fee for orders that exceed the standard dimensions of our packaging.

CUSTOMS AND TAXES
Depending on the recipient country, you may be charged local taxes and import duties upon receipt of your order. Dr. Adams is not responsible for these costs as import regulations and tax rates vary from country to country. Unfortunately, we cannot provide exact amounts as they are determined by local authorities.

Note: Due to new customs regulations for the USA, an additional import duty of 15% will be applied to purchases under 800 USD.

Should you choose to refuse payment of the required taxes and/or duties, you have the option to request a recall of your shipment. The request must be sent to mail@dr-adams.dk before the package reaches the delivery address. Please note that we cannot guarantee that the recall will be successful as it depends on the shipping company's processing time and the status of the shipment at the time of the request.

In such cases, shipping costs as well as any additional fees that may arise as a result of the cancellation will be deducted from the amount refunded.

All shipments are handled according to Incoterms DAP (Delivery at Place).

We would also like to point out that, in accordance with applicable customs regulations, we cannot mark orders as gifts.

DELAYS OR LOST PACKAGES
Dr. Adams cannot be held responsible for delays or lost packages. If your shipment is lost, undelivered, or does not meet your expectations, please contact us within 72 hours of receipt. Failure to do so may affect our ability to assist you or find a solution.

All items are sent as insured mail, which allows the package to be tracked in case of problems during shipping. We ask that you always check the contents of the package upon receipt. If the package or contents are damaged, you must report it to the shipping company no later than 2 days after receipt. Dr. Adams is not responsible for items that have been damaged in transit.

PURCHASE CANCELLATION
You cannot cancel your purchase by refusing to accept or pick up the package at the selected parcel shop. If this happens, a fee of DKK 100 will be charged, which will be deducted from the refund when the return package has been processed.

Dr. Adams offers a 14-day full right of return on all purchases made on the webshop. If the package is sent to a parcel shop, the return period is from the day the package is ready for collection. For private delivery, the period is calculated from the day you receive your package.

The customer is responsible for all costs associated with the return. If you use our return portal, DKK 39 will automatically be deducted from your total return amount. If you wish to use your own return shipping, please send directly to our address. If you send to other delivery addresses, such as a parcel shop, your package will automatically be sent back to you.

HOW TO DO IT
- Log in to our returns portal and follow the guidelines
- Pack the item securely in the original bag or packaging.
- Drop off the package at your preferred GLS parcel shop

Always remember to get a receipt that you have delivered your package in case problems arise during shipping. Without this receipt, we will not be able to create a missing person's report on the package if it gets lost in shipping.

You can also always drop off your return package at our store in Odense, which will forward it to the webshop and process the return.

CONDITION OF THE GOODS
When returning the item, it must be sent in the original packaging, and contain the associated product hangtags and price tag. If the original hangtag and price tag are not intact on the item, it cannot be returned.

You will be liable for any deterioration in the value of the item that may result from handling other than what is necessary. You must try the item in the same way as if you were trying it in a physical store. If this requirement is not met, we consider the item as used and reserve the right to return the item or find a solution to correct the damage.

TREATMENT TIME
It takes 1-3 business days from the time we receive your return package until we have processed and refunded the amount to the payment card used. You will receive a confirmation email as soon as your return package has been processed. Please note that it may take another 1-3 business days from the time your return is made until the money is available on the payment card again.

Please note that longer processing times may occur during sales periods and holidays. We therefore hope that you will be patient during these periods as our small team works as quickly as possible to handle all returns.

Please note that you will not receive a refund for shipping costs if you regret part of your purchase.