Refund policy
We have a 14-day return policy, which means that you have 14 days after you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, with tags attached, and in the original packaging. You must also have the receipt or proof of purchase.
To initiate a return, please contact us at mail@dr-adams.dk. Please note that returned items must be sent to the following address:
Dr. Adams Store
Pogestræde 24-28
Odense C, 5000
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without a return request first will not be accepted.
You can always contact us if you have any questions about returns at mail@dr-adams.dk.
Damage and Issues
You must inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and have it corrected.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), customized items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once the return is accepted, you can make a separate purchase of the new item.
EU 14-Day Cancellation Period
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without giving any explanation, if the item is shipped to the EU. As above, your item must be in the same condition as when you received it. It must be unused, with tags attached and in the original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you when we have received and inspected your returned item and we will let you know whether or not your refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 working days. Please note that it may also take some time for your bank or credit card company to process and post.
If it has been more than 15 working days since we approved your return, please contact us at mail@dr-adams.dk.
To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, with tags attached, and in the original packaging. You must also have the receipt or proof of purchase.
To initiate a return, please contact us at mail@dr-adams.dk. Please note that returned items must be sent to the following address:
Dr. Adams Store
Pogestræde 24-28
Odense C, 5000
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without a return request first will not be accepted.
You can always contact us if you have any questions about returns at mail@dr-adams.dk.
Damage and Issues
You must inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and have it corrected.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), customized items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once the return is accepted, you can make a separate purchase of the new item.
EU 14-Day Cancellation Period
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without giving any explanation, if the item is shipped to the EU. As above, your item must be in the same condition as when you received it. It must be unused, with tags attached and in the original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you when we have received and inspected your returned item and we will let you know whether or not your refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 working days. Please note that it may also take some time for your bank or credit card company to process and post.
If it has been more than 15 working days since we approved your return, please contact us at mail@dr-adams.dk.
